HughesNet Service Assurance
The fastest internet connection in the world is no use to you if you can’t get connected! HughesNet understands that speed is important, but reliability is critical. It doesn’t matter if you are sending an email to a friend or doing research for a time-sensitive million-dollar project – you need to stay connected. That is why HughesNet has a comprehensive program ensuring that your connection is there when you need it.
All of our customers enjoy the reliability that HughesNet offers on its connections. However, you might want that extra piece of mind from one of our Service Assurance plans. When you subscribe to one of our service plans it means that if you do have a problem then you get a quicker response from our service technician. The faster the response, the faster you can go back to enjoying effortless high-speed internet.
Our Service Assurance products include many of the same features:
Live technical support
Our expert Satellite Internet Specialists are available with just a toll-free call any time, day or night, seven days a week. They will patiently walk you through every step to get your connection back on line – no computer expertise necessary!
Onsite service calls
Although almost all service problems can be handled over the phone, sometimes there is a problem that you just can’t fix. From a misaligned antenna to a defective modem, certified technicians will come to your home or business, find the trouble, and fix it.
Service includes:
- Diagnostic tests to find the source of the problem
- Repair of damage from power surges
- Realignment of your satellite dish on its existing mount
- Replacement or repair of malfunctioning equipment
- Cost of parts required to restore service
The level of professional and personal onsite service is available for only $29.95 per visit.
Fast service response
Not only do we offer the benefit of a “house call” to heal your ailing internet connection, you won’t have to wait weeks for someone to show up. Our national network of certified experts are just waiting to respond to your call. How fast? That depends on your plan.
HughesNet Service Assurance second business day service for only $5.95/month.
HughesNet Service Assurance Plus offers service response on the next business day for just $12.95/month.
Enjoy the peace of mind that comes with one of our inexpensive service plans and keep your fast internet connection running reliably.
* See Terms and Conditions for details.
National Satellite is an authorized dealer of HughesNet services and Hughes products available in the contiguous United States. Equipment requires professional installation. HughesNet service may be sold separately from hardware. The HughesNet service is subject to the Fair Access Policy and speeds may vary. HughesNet is a registered trademark of Hughes Network Services, LLC. All rights reserved. For more information, please visit legal.hughesnet.com.
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